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Telcos united in call for unified customer care

April 17, 2020

When we launched Support Robotics we made it our mission to be a game-changing company that helped telcos deliver better...

A tale from the front line: in-store customer service is broken all over the place

April 17, 2020

We sent our CEO along to a major UK phone retailer as a secret shopper, and here's what he learned about the current state of...

Reduce Truck Rolls and Poor Customer Service Ratings

April 17, 2020

Isn’t it frustrating when your brand new broadband customers get stuck at the first hurdle? Let’s imagine the experience for a...

Are your customer service capabilities ready to deal with tomorrow’s devices?

April 17, 2020

The first iPhone was launched in 2007. And yet, with more than a decade of smartphone ownership under our belts, many telcos...

The real cost of ‘No Fault Found’

April 17, 2020

Every telco has to deal with thousands of mobile phones being returned for repair – and knows that a lot of them are tested...

Are telco experience managers falling out of love with NPS?

April 17, 2020

Fred Reichheld created the Net Promoter System back in 2003 and it’s been the favoured measure for customer satisfaction in...

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