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Telcos united in call for unified customer care

August 16, 2018

When we launched Support Robotics we made it our mission to be a game-changing company that helped telcos deliver better...

Are telco experience managers falling out of love with NPS?

August 13, 2018

Fred Reichheld created the Net Promoter System back in 2003 and it’s been the favoured measure for customer satisfaction in...

A tale from the front line: in-store customer service is broken all over the place

August 10, 2018

We sent our CEO along to a major UK phone retailer as a secret shopper, and here's what he learned about the current state of...

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