Keep costs low and customer satisfaction high with Support Robotics

Calculate savings in 3 easy steps

Ever wondered if you’re getting value for money from your customer support channels? Our ISP savings calculator shows you how much you could save by upgrading to our smart support tools.

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Cases per month 10,000

1,000

100,000

Call costs per hour 25

$50

Average handling time (in minutes) 20

5mins

60mins

First contact resolution percentage (of cases) 60

100%

Truck roll percentage (of cases) 15

100%

Truck roll cost 150

$50

$500

Disclaimer: These assumptions and calculations are intended as an indication of savings potential only. They should not be taken as a guarantee.

Support Robotics could save you

Call deflections

$90,000

AHT improvement

$175,000

FCR improvement

$120,000

Reduced truck rolls

$405,000

Total savings

$790,000

Methodology

Our calculations are based on certain assumptions. We’d be happy to adjust these to your liking and send you a customized report if you’d prefer.

Self-care app usage: 30% of cases

Self-care resolution: 30% of uses

Assisted care time saved: 5 minutes per case

Repeat call reduction: 30%

Truck rolls avoided: 15%

Turn estimates into savings

Unlock the benefits of next-gen customer support. Contact Support Robotics to discuss installation of our Wi-Fi diagnostic app and web portal.

Book a demo