How smaller ISPs can offer big-league customer service
November 24, 2020
Establishing yourself amongst today’s legion of broadband providers is no mean feat. Global giants like T-Mobile and Telefonica
Why smart support tools make broadband providers greener
November 18, 2020
As of July 2020, almost 4.57 billion people use the internet. That number is predicted to grow to 7.5 billion by 2030 – almost...
6 ways being a digital support hero increases revenue
October 13, 2020
Consumers demand a lot of their broadband providers. They expect uninterrupted network coverage. Superfast broadband. More...
4 quick and easy ways to enhance your home network support
September 23, 2020
Given recent events, you might think that broadband providers would be eager to improve their customer support services. More...
New whitepaper: How to thrive in a changed telecoms market
September 2, 2020
The COVID-19 pandemic has put extreme pressure on telcos. With millions of employees around the world suddenly working from...
Reduce Truck Rolls and Poor Customer Service Ratings
March 4, 2019
Isn’t it frustrating when your brand new broadband customers get stuck at the first hurdle? Let’s imagine the experience for a...
Are your customer service capabilities ready to deal with tomorrow’s devices?
November 9, 2018
The first iPhone was launched in 2007. And yet, with more than a decade of smartphone ownership under our belts, many telcos...
The real cost of ‘No Fault Found’
September 12, 2018
Every telco has to deal with thousands of mobile phones being returned for repair – and knows that a lot of them are tested...
