Using Airport Utility to Scan WiFi Networks on iOS

February 13, 2023

As a customer service agent, it can be useful to see the list of Wi-Fi networks that our in range at our customer's current...

3 Clever ways broadband providers can increase customer retention

June 2, 2021

We know that it’s more expensive for businesses to acquire a new customer than it is to retain an existing one - it can cost up...

How smaller ISPs can offer big-league customer service

November 24, 2020

Establishing yourself amongst today’s legion of broadband providers is no mean feat. Global giants like T-Mobile and Telefonica...

Why smart support tools make broadband providers greener

November 18, 2020

As of July 2020, almost 4.57 billion people use the internet. That number is predicted to grow to 7.5 billion by 2030 – almost...

6 ways being a digital support hero increases revenue

October 13, 2020

Consumers demand a lot of their broadband providers. They expect uninterrupted network coverage. Superfast broadband. More...

4 quick and easy ways to enhance your home network support

September 23, 2020

Given recent events, you might think that broadband providers would be eager to improve their customer support services. More...

New whitepaper: How to thrive in a changed telecoms market

September 2, 2020

The COVID-19 pandemic has put extreme pressure on telcos. With millions of employees around the world suddenly working from home,...

Reduce Truck Rolls and Poor Customer Service Ratings

March 4, 2019

Isn’t it frustrating when your brand new broadband customers get stuck at the first hurdle? Let’s imagine the experience for a...

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