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Our solutions offer you the chance to provide omnichannel support to your customers. From the automated self-service app, through to real-time agent support, our tools help create a seamless support experience.
Simple by design, both our app and agent portal make handling support issues easy both customers and your staff.
If customers need to talk to someone, our device care app hands customers over to one of your in-store or remote customer service agents.
It’s totally seamless. Your agents automatically get all the data collected from the app, together with the remote support tools they need to keep average handling times to a minimum and improve first contact resolution.
Over 60% of consumers want to self-serve where they can. Our device care app empowers them to resolve issues at any time around the clock, taking the pressure off your contact centers.
Anyone can use it – no technical expertise needed. It guides them through complex processes step by step, finding and fixing issues along the way.
Unnecessary returns are expensive. Our platform prevents them with automated diagnostics and minimal data entry for assured compliance.
You’ll reduce the devices arriving at your warehouse with 'no fault found', so you save money, improve the customer experience, and lower potential wastage.
Our software makes technical support easier for ISPs and their customers, across the whole home network and Wi-Fi environment.
“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution. We are delighted with the performance of the platform and the support we have received.”
Mark Yarnall -
General Manager Device Services - Telstra Corporation
