Support Robotics gives Internet Service Providers and their customers everything they need to keep the home network operating at its best. Customers can effortlessly find and fix issues with their Wi-Fi and network setup using our troubleshooting tools. And if they need more help, your agents can carry out remote diagnostics even when broadband is down.
It’s a totally smooth experience, delivered through a diagnostic app and web portal that are easy to deploy and use.
The challenges on service providers are changing. Support calls are increasingly focused on Wi-Fi and the performance of demanding applications such as video conferencing, VoIP and HD streaming.
Our Wi-Fi survey tool uses the customer’s mobile device to identify areas where poor Wi-Fi might limit their applications.
Identify and explain dead-spots
Helps with optimal router placement
Identifies opportunities for extenders or mesh
Available as both a self-care capability and remotely accessible by support agents
“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution. We are delighted with the performance of the platform and the support we have received.”
Mark Yarnall -
General Manager Device Services - Telstra Corporation