Simplifying and Automating

Customer care For Connected Devices

Broadband & Cable

Mobile Solutions

MNO Client Testimonial

Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution. We have already delivered on a number of business initiatives and are planning more. We are delighted with the performance of the platform and the support we have received.
Mark Yarnall - General Manager Device Services, Telstra Corporation

How we’re different

Our mobile apps and cloud platform enable users to perform a wide range of device care activities by themselves. And when they need further assistance, our innovative remote support tools help drive faster resolutions in-store or from a call center.

Low cost deployment

Leveraging low-cost scalable cloud infrastructure and an open architecture, our products are quick to deploy and easy to integrate with other customer care systems. Total cost of ownership is much reduced versus traditional systems.

Fully customisable

We don't expect to dictate the way you work, so our workflow editor offers you complete flexibility to customise our pre-built templates and adjust the end-to-end experience to match your standard procedures now and in future.

Seamless experience

By employing web technologies, we have designed our products to be deployed on almost any device, delivering the same great experience across channels, via a self-service app on a smartphone, in-store or from a call centre.

Fully integrated

Support Robotics records data at every stage of the customer journey so full details of the device, tests and results are available at each contact point. No time is wasted in retyping data, meaning fewer data errors and less user frustration.

About us

Our company

Based in Cambridge, one of the UK's main technology and innovation hubs, our team brings an innovative spirit and a wealth of knowledge and experience to the challenge of improving customer care for end-users and suppliers of smartphones and other connected devices.

Our mission

By applying our experience and a fresh digital approach, we will deliver customer care solutions that are truly game-changing.

Leadership team

Mobile industry specialists

Since the earliest days of the smartphone business, our team has worked with many of the world's leading smartphone manufacturers, often 'under the hood', where they gained unique insights into the workings of these complex devices.

Steve Holland
Steve Holland

Steve manages the business. He joined from a leading management consultancy where he helped corporate clients with digital transformation, enterprise mobility and SaaS. This experience is underpinned by two decades in mobile product development.

Steve Holland
Emlyn Howell
Emlyn Howell
Chief Product Officer

Emlyn leads our product innovation team where we create our vision of next generation customer support. His inspiration comes from many years of designing and delivering solutions for the world’s leading device manufacturers and carriers.

Emlyn Howell
Chief Product Officer
Billy Gibson
Billy Gibson

Billy turns visions into robust and performant products. Leading our team that combine current and leading edge technologies, his focus is always on creating quality products that delight our customers.

Billy Gibson

Contact us

We would love to hear from you and arrange to demonstrate our products - please contact us...


St. John's Innovation Centre,
Cowley Rd, Cambridge, CB4 0WS, UK



+44 (0)1223 967766