Over 60% of consumers want to self-serve where they can. Empower them with our device care app and take the pressure off your contact centers.
Anyone can use it – no technical expertise is needed. It guides them through complex processes step by step, finding and fixing issues along the way.
If customers need to talk to someone, our device care app hands customers over to one of your in-store or remote customer service agents.
It’s totally seamless. Your agents automatically get all the data collected from the app, together with the remote support tools they need to keep average handling times to a minimum, with little to no training needed.
Our software is quick and easy to set up as a standalone system with your branding and text. But we don’t define how you should work.
We let you configure every aspect, from screen designs to business logic, so you can optimize your processes and customer journeys.
Unnecessary returns are expensive. Our platform prevents them with automated diagnostics and minimal data entry for assured compliance.
You’ll reduce the devices arriving at your warehouse with 'no fault found', so you save money, improve the customer experience, and lower potential wastage.
Our software makes technical support easier for you and your customers, across the whole home network and Wi-Fi environment.
“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution. We are delighted with the performance of the platform and the support we have received.”
Mark Yarnall -
General Manager Device Services - Telstra Corporation