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Simple, smart support for mobile and broadband devices

Improve troubleshooting, returns, trade-ins, and upgrades with our app and web portal

Step up your support with our software

Support Robotics enhances your entire support journey for mobile and broadband devices. With our device care app and web portal, you can offer more self-service, better remote support, and faster in-store services.

We can help you...

Simplify Troubleshooting

REDUCE Returns

STREAMLINE Trade-ins and upgrades

Why Choose Us?

Make customers happier

Over 60% of consumers want to self-serve where they can. Empower them with our device care app and take the pressure off your contact centers.

Anyone can use it – no technical expertise is needed. It guides them through complex processes step by step, finding and fixing issues along the way.

Speed up average handling time

If customers need to talk to someone, our device care app hands customers over to one of your in-store or remote customer service agents.

It’s totally seamless. Your agents automatically get all the data collected from the app, together with the remote support tools they need to keep average handling times to a minimum, with little to no training needed.

Configure to suit your business

Our software is quick and easy to set up as a standalone system with your branding and text. But we don’t define how you should work.

We let you configure every aspect, from screen designs to business logic, so you can optimize your processes and customer journeys.

Reduce returns and save costs

Unnecessary returns are expensive. Our platform prevents them with automated diagnostics and minimal data entry for assured compliance.

You’ll reduce the devices arriving at your warehouse with 'no fault found', so you save money, improve the customer experience, and lower potential wastage.

Mobile

Self-service, in-store, contact center – with Support Robotics, you get consistent mobile device care across all channels, for the whole device lifecycle.
  • Make troubleshooting trouble-free and avoid unnecessary returns with wire-free diagnostics
  • Help customers do more for themselves with self-care that won’t disappoint
  • Optimize in-store processes for trade-ins and upgrades with our smart wizards
  • Save time and improve compliance with automated checks
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Broadband

Our software makes technical support easier for you and your customers, across the whole home network and Wi-Fi environment.

  • Give customers more self-service options with automated home network diagnostics
  • Provide remote support that’s as good as a site visit with our agent portal and companion app
  • Help customers even when broadband is down
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“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution. We are delighted with the performance of the platform and the support we have received.”

Mark Yarnall -
General Manager Device Services - Telstra Corporation

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See simpler, smarter device care in action

Discover a better way to support your customers. Get in touch to arrange a free demo of our solutions.
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