Support Robotics gives Internet Service Providers everything their customers need to keep their home network operating at its best. Customers can effortlessly fix issues with their Wi-Fi, network setup, and more using our troubleshooting tools. And if they need more help, your agents can carry out remote Wi-Fi diagnostics via the customer’s smartphone.
It’s a totally smooth experience, delivered through a Wi-Fi diagnostic app and web portal that are easy to deploy and use.
“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution. We are delighted with the performance of the platform and the support we have received.”
Mark Yarnall -
General Manager Device Services - Telstra Corporation