We know how frustrating today’s mobile and broadband support services often are – we’ve experienced them first-hand.
Self-service is in demand, but usually disappoints, offering little more than online guides. Agents struggle to resolve issues efficiently because of the disparate tools they use. Compliance should be automatic, but processes are often hard to follow, causing needless returns and costly callouts.
Our mission is to fix this whole experience. That’s why we developed a smart app and web portal that offers more self-service options, a seamless handover to agents, and the tools to resolve issues faster while reducing returns.
Steve manages the business. He has over two decade’s experience in mobile product development.
Before he joined us, he helped clients at a top management consultancy with digital transformation, enterprise mobility, and SaaS.
Emlyn leads our product innovation team. He helps shape our vision for better product support.
He’s got many years of experience in designing and delivering solutions for some of the world’s leading device manufacturers and telcos.