With smartphone prices on the rise, the demand from users for trade-in, buy-back and lease-swap services is growing rapidly. The modern Carrier needs to be able to support these processes efficiently in its contact centers, and offer self-service capabilities to users who prefer that approach.
The Support Robotics platform was designed specifically to address these needs. With light-touch integration across the various systems employed in these processes, we are able to provide a simple and largely automated end-to-end journey for the agent or end-user.
- Buy-back and new device sale integrated into a single unified journey
- Automated device identification, testing and condition assessment for valuation
- Automatic testing for common pitfalls, such as activation locks and erroneous IMEI numbers
- Integration with online store for new/pre-owned stock and pricing
- Logistics integration for RMA creation, shipping and status updates
- Optimizes user experience to drive retention and sales