In this video, we demonstrate how Support Robotics' remote diagnostic tools can help to resolve issues with router settings and cabling, using mobile data when broadband is down.
- Camera sharing. Using our live connection to the customer's phone, we can ask the customer to share photos of cabling and router siting.
- Image library. Agents can easily share diagrams and instructions with customers during the support session, directly to their app.
- Remote router access. Agents can remotely access the admin console of the customer's router to check logs, change settings and reboot.