Mobile support software

Modernize your mobile customer service with our device care app and web portal

One solution for all your mobile support channels

With Support Robotics, your customers get more options for smart self-service. Your agents can provide a quicker in-store experience – and you can ensure a seamless handover from self-service to mobile remote support. All with our flexible, easy-to-deploy device care app and web portal.

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What you get with Support Robotics

Trouble-free troubleshooting

Most customers want to help themselves or have their problem solved quickly by an agent. Reduce helpdesk calls and fix issues in moments with automated troubleshooting.

Intelligent wizards – Customers and agents can resolve most common device or settings issues swiftly and easily with our wizards
Simple self-service app – Our device care app guides customers through the troubleshooting process step by step
Secure wireless tools – Help your in-store and remote agents speed up customer care by running device diagnostics wirelessly

Reliable returns avoidance

No Fault Found (NFF) returns are costly. Our software helps prevent them, making your returns process more efficient.

Smart device diagnostics – Dozens of automated checks verify genuine faults, meaning fewer NFFs and faster returns
Omnichannel design – We support in-store, contact center, and self-service returns. Customers can even start with self-service and finish in-store
Comprehensive self-service options – Customers have the option to self-serve for the whole returns journey

Streamlined trade-ins and upgrades

The demand for mobile trade-in and upgrades is growing rapidly. We make these services smoother, helping you drive new business, reduce handling times, and improve compliance.

Automated valuation – Using comprehensive tests, our software can identify, assess, and grade devices for valuation
Self-service support – Our self-service app helps customers decide the best time to trade in their device
Effortless migration – Transfer data easily between iOS and Android with our leading data transfer tool

Why our mobile support tools stand out

Automated device diagnostics that anyone can use without training

Totally wireless operation - no special hardware required

Web and app based – very low cost of deployment

See better mobile customer service first-hand

Want to learn more about how our mobile support software works? Get in touch to arrange a free demo.

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