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Mobile support software

Modernize your mobile support. Make customers happier.

One solution for all your mobile support channels

With Support Robotics, your customers get more options for smart self-service. Your agents can provide a quicker in-store experience – and you can ensure a seamless handover from self-service to remote support. All with our flexible, easy-to-deploy app and web portal.
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    What you get with Support Robotics

    Trouble-free troubleshooting

    Most customers want to help themselves or have their problem solved quickly by an agent. Reduce helpdesk calls and fix issues in moments with automated troubleshooting.
    • Intelligent wizards – Customers and agents can resolve most common device or settings issues swiftly and easily with our wizards
    • Simple self-service app – Our app guides customers through the troubleshooting process step by step
    • Secure wireless tools – Help your in-store and remote agents speed up customer care by running diagnostics wirelessly
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    Reliable returns avoidance

    No Fault Found (NFF) returns are costly. Our software helps prevent them, making your returns process more efficient.
    • Smart diagnostics – Dozens of automated checks verify genuine faults, meaning fewer NFFs and faster returns
    • Omnichannel design – We support in-store, contact center, and self-service returns. Customers can even start with self-service and finish in-store
    • Comprehensive self-service options – Customers have the option to self-serve for the whole returns journey
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    Streamlined trade-ins and upgrades

    The demand for mobile trade-in and upgrades is growing rapidly. We make these services smoother, helping you drive new business, reduce handling times, and improve compliance.
    • Automated valuation – Using comprehensive tests, our software can identify, assess, and grade devices for valuation
    • Self-service support – Our self-service app helps customers decide the best time to trade in their device
    • Effortless migration – Transfer data easily between iOS and Android with our leading data transfer tool
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    Why our mobile support tools stand out

    Automated diagnostics that anyone can use without training

    Totally wireless operation - no special hardware required

    Web and app based – very low cost of deployment

    See better mobile device care first-hand

    Want to learn more about how our mobile support software works? Get in touch to arrange a free demo.
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