The COVID-19 pandemic has put extreme pressure on telcos. With millions of employees around the world suddenly working from home, residential broadband activity has intensified. That’s led to a huge spike in demand for contact center support, right when contact centers themselves have had to work at reduced capacity.
When the pressure eases off, telcos will need to re-examine the services they offer – because the crisis has changed the telecoms market forever. A new normal is emerging, and with it, a whole new raft of customer expectations.
Working from home is fast becoming standard. Many businesses, including corporate giants like Facebook and Twitter, are making home working integral to their operations, and 54% of CFOs are planning to make it a permanent option for their employees.
However, if this is going to be sustainable, businesses will need their employees’ home networks to be fast, reliable, and robust. There’ll be a growing demand for enterprise-level services that guarantee the security, SLAs, and enhanced support people need to work from home as effectively as possible.
Our latest whitepaper deep dives into this changing landscape. We examine the latest findings and trends to see what the future holds for your industry. And we explore how you can get a competitive edge with the power of next-gen support tools.
Learn how to come out ahead in an evolving and challenging market.
Download your free copy of our whitepaper now.