Support Robotics is helping the telecoms industry to deliver better device support, in innovative new ways.

We employ AI and automation technologies to deliver game-changing customer experiences and encourage self-service across a wide range of customer care processes. Our platform is deployed in the cloud where it integrates easily with your CRM or ITSM and our mobile apps can be conveniently embedded in your customer care app. With automated issue resolution, flexible workflows and chatbot integration, our solutions help to drive down support costs and improve customer satisfaction.

Email Us: contact@supportrobotics.com

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SELF SERVICE – Support At Your Fingertips

Let customers do more for themselves, more easily

  • Intelligent wizards make complex processes simple, from troubleshooting to returns
  • Cloud platform lets users complete end-to-end transactions, e.g. upgrades
  • Automated diagnostics detect and fix common issues

IN STORE – Empower Your Whole Team

Remove the complexity to serve customers better

  • Secure wireless access to the user’s device, simplifies and accelerates customer care processes
  • Automated diagnostics remove the need for technical training – anyone can support customers
  • From onboarding to upgrades, faster transactions + reduced waiting times = happier customers
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REMOTE SUPPORT – Faster Resolutions

Seamless handover from self-service for the most informed and efficient service

  • Secure remote access to the user’s device
  • Inspect settings and run remote diagnostics
  • Integrated with CRM/ITSM for efficiency, accuracy and ease of use

FREE CONSULTATION

Request a free assessment to identify opportunities for your business

Client Testimonial

“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution.”

Mark Yarnall – General Manager Device Services, Telstra Corporation

 

OUR OFFICE

St. John's Innovation Centre,
Cowley Rd, Cambridge, CB4 0WS, UK

OUR MAIL

contact@supportrobotics.com

OUR PHONE

+44 (0)1223 967766