Support Robotics gives broadband suppliers the automated and intelligent tools they need to simplify customer service across many devices.

From onboarding to troubleshooting and more, our solutions improve the customer experience and reduce contact center pressure with more self-service and faster resolutions.

Our platform is deployed in the cloud where it integrates easily with your CRM or ITSM and our mobile apps can be deployed standalone or embedded in your existing customer care app.

Leveraging the user’s mobile as a gateway to the home, our software provides game-changing support for broadband customers, even when broadband is down.

ONE SOLUTION, MANY DEVICES

ROUTER – MODEM – SET TOP BOX – MESH WIFI – CONNECTED HOME

SELF SERVICE Onboarding and Troubleshooting

Technical support at your customer’s fingertips – simple and effective

  • Helps customers to do more for themselves, simply and easily
  • Interactive diagnostics help find and fix problems, even intermittent ones
  • Frictionless handover to contact centre without needing to reiterate tests already done
  • Fully customisable app with UI and workflows defined in the cloud
  • Integrated analytics and support for A/B testing

REMOTE SUPPORT – Be There, Virtually

Support that’s as good as a home visit – even when broadband is offline.

  • Access customer’s router and connected devices using their smartphone
  • Live photo-sharing (with customer’s permission) helps support agents to identify cabling issues
  • Send illustrations directly to the app – what cables go where, what buttons to press
  • Run diagnostics and gain access remotely even when broadband is offline
  • Achieve faster resolutions with automated CRM/ITSM ticket creation

Free Consultation

Request a free assessment to identify opportunities for your business

Client Testimonial

“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution.”

Mark Yarnall – General Manager Device Services, Telstra Corporation

 

OUR OFFICE

St. John's Innovation Centre,
Cowley Rd, Cambridge, CB4 0WS, UK

OUR MAIL

contact@supportrobotics.com

OUR PHONE

+44 (0)1223 967766