Our intuitive onboarding app automatically detects issues and guides you step by step, correcting problems along the way.
REMOTE SUPPORT
Our bespoke app connects to your customers' router even when their broadband is offline. Use our toolkit to deliver world class customer service solutions.
Support Robotics gives broadband suppliers the automated and intelligent tools they need to simplify customer service across many devices.
From onboarding to troubleshooting and more, our solutions improve the customer experience and reduce contact center pressure with more self-service and faster resolutions.
Our platform is deployed in the cloud where it integrates easily with your CRM or ITSM and our mobile apps can be deployed standalone or embedded in your existing customer care app.
Leveraging the user’s mobile as a gateway to the home, our software provides game-changing support for broadband customers, even when broadband is down.
ONE SOLUTION, MANY DEVICES
ROUTER – MODEM – SET TOP BOX – MESH WIFI – CONNECTED HOME
Technical support at your customer’s fingertips – simple and effective
Helps customers to do more for themselves, simply and easily
Interactive diagnostics help find and fix problems, even intermittent ones
Frictionless handover to contact centre without needing to reiterate tests already done
Fully customisable app with UI and workflows defined in the cloud
Integrated analytics and support for A/B testing
REMOTE SUPPORT – Be There, Virtually
Support that’s as good as a home visit – even when broadband is offline.
Access customer’s router and connected devices using their smartphone
Live photo-sharing (with customer’s permission) helps support agents to identify cabling issues
Send illustrations directly to the app – what cables go where, what buttons to press
Run diagnostics and gain access remotely even when broadband is offline
Achieve faster resolutions with automated CRM/ITSM ticket creation
FREE CONSULTATION
Request a free assessment to identify opportunities for your business
Client Testimonial
“Telstra selected the Support Robotics platform to address a business need – to enhance and automate customer care experiences across different contact channels with a more modern, flexible solution.”
Mark Yarnall –
General Manager Device Services,
Telstra Corporation
OUR OFFICE
St. John's Innovation Centre, Cowley Rd, Cambridge, CB4 0WS, UK
