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Broadband support tools

Simplify home network support with our mobile app and web portal

Software that makes support smoother for customers and agents

Support Robotics gives your customers everything they need to keep their home network operating at its best. Customers can effortlessly fix issues with their Wi-Fi, network setup, and more using our troubleshooting tools. And if they need more help, your agents can carry out remote diagnostics via the customer’s smartphone.

It’s a totally smooth experience, delivered through an app and web portal that are easy to deploy and use.

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    What you get with Support Robotics

    Smart self-service troubleshooting

    Many customers would rather self-serve if it’s easier than calling a support agent or going in-store. Help them do more themselves with our device care app.
    • Automated diagnostics – Our device care app checks settings and fixes most common issues, even intermittent ones
    • Troubleshooting around the home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
    • Seamless handover – If customers need more help, the app passes them to an agent, along with any diagnostic data from self-service tests
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    Direct remote support via smartphone

    Why waste time and money sending out an engineer? Give customers fast, remote support that’s as good as a home visit.
    • Remote connectivity – By accessing a customer’s home network device through their smartphone, agents can offer support – even when broadband is down
    • Media sharing – Agents can use the mobile camera to see what the user sees, enabling more efficient troubleshooting
    • Easy system integration – Log self-service activity directly into the agent’s CRM or ITSM
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    Interactive onboarding

    Even non-technical customers can get their home network up and running in no time with our software.
    • Intelligent wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
    • Camera setup – Customers can set up their router just by scanning the label with their phone’s built-in camera
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    Why our support tools stand out

    Mobile app-based Wi-Fi diagnostics make trouble-shooting easy for everyone

    Visual tools enable remote support that’s as good as a site visit

    Web and app based – very low cost of deployment

    Discover what better broadband support looks like

    See our mobile app and web portal in action. Get in touch to arrange a free demo of our broadband support tools.
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