Every client has their own ideas of how support procedures should flow. Support Genius provides a powerful workflow editor to make customisation simple.
Allow a user or service agent to identify problems caused by user-error or hardware faults. Run tests in the background to resolve intermittent issues.
Reporting & analytics
Get actionable insights from data - Which devices and OS versions have the highest fault rates? What percentage of issues are resolved at each contact point?
Developed using web technologies, our application can be deployed on almost any device or web browser, allowing it to serve users and staff at every contact point.
Our mobile apps empower the user with intuitive self-service procedures. They can be branded as standalone apps, or embedded in your own customer care app.
Our chatbot can handle a wide range of customer requests. It helps to advise users with processes such as troubleshooting, trade-in and repair.