- Device troubleshooting and return prevention
- Customer on-boarding
- Trade-in / lease / swap
- Return / repair / replace
- Data transfer between devices
- Insurance / warranty processing
- Add new workflows with our visual editor
Support Robotics combines automated problem solving with advanced diagnostics to help reduce the unnecessary returns that cost the industry billions of dollars every year.
When customers need support - technical help, a trade-in, or warranty replacement, our software provides a consistent and intuitive customer experience via app, chat, in-store or call-centre
Our solutions leverage the latest digital technologies to make deployment quick and easy. Integration with backend systems is efficient and flexible.
Support Robotics set out to be different, to challenge the norm and transform customer support for smartphones and other connected devices. Your customers deserve the best.
Support Genius is our flagship platform comprising a mobile app and cloud service.
Since the earliest days of the smartphone business, our team has worked with many of the world's leading smartphone manufacturers, often 'under the hood', where they gained unique insights into the workings of these complex devices.
Steve manages the business. He joined from a leading management consultancy where he helped corporate clients with digital transformation, enterprise mobility and SaaS. This experience is underpinned by two decades in mobile product development.
Emlyn leads our product innovation team where we create our vision of next generation customer support. His inspiration comes from many years of designing and delivering solutions for the world’s leading device manufacturers and carriers.
Billy turns visions into robust and performant products. Leading our team that combine current and leading edge technologies, his focus is always on creating quality products that delight our customers.
We would love to hear from you and arrange to demonstrate our products - please contact us...